Episode 319

How Tamara Grominsky Predictably Grows Her Membership Each Month

My guest is Tamara Grominsky, founder of PMM Camp — a private, application-only membership for senior product marketing leaders with 280+ members.

with Tamara GrominskySep 22, 202653 min
Episode 319: Tamara Grominsky
Episode 319 · 53 min
How Tamara Grominsky Predictably Grows Her Membership Each Month
0:0053:00
Or listen in Apple Podcasts or Spotify
This week's guest
Tamara GrominskyFounder of PMM Camp and former VP of Product Marketing at Kajabi

What you'll learn

  • How she went from VP of Product Marketing at Kajabi to building her own membership — and why leaving a job she loved was still the right call
  • The monthly open cart model: application-gated, waitlist-driven, four emails, five days, and why it turned a chaotic launch calendar into a predictable business
  • What a personalized onboarding document looks like, and how she gets 90%+ of new members onto a welcome call
  • Her hypothesis about why her conversion rate is stuck at 30% — and what she's testing next

About this episode

My guest is Tamara Grominsky, founder of PMM Camp — a private, application-only membership for senior product marketing leaders with 280+ members.

Tamara spent 15 years in product marketing, eventually landing at Kajabi as VP of Product Marketing. She went there with a specific agenda: study how the best creators build their businesses, then reverse engineer it for herself. She started a newsletter, surveyed her audience, learned the thing they needed most was connection, and launched a membership in March 2023. Six months later, she left Kajabi. Her model isn't always-open or quarterly-launch. It's application-gated, opens for exactly five days on the first of every month, and runs on Kit workflows and Circle. She's been on this monthly cadence for nine months and now forecasts her revenue 12 months in advance. She's hit every number this year.

Tamara is also in our Lab mastermind, which means I've watched this system get built in real time. This conversation is nine months of mastermind updates compressed into a podcast episode.

By the end of this episode, you will have a complete model for running a membership like a product — with systems, baselines, and experiments that make revenue forecastable.

Chapters

Mentioned in this episode

Full transcript

10,286 words · click any timestamp to play from there
Tamara Grominsky

Sometimes you shouldn't scale everything. The thing that I hear over and over again is like, I can just tell you care so much. This was like a magical moment. And I, I'm constantly kind of bordering that line of like, how do I keep the magic, but also how do I become more efficient?

Jay Clouse

Hello, my friend. Welcome back to another episode of Creator Science. My guest today is Tamara Grominski, the founder of PMM Camp, a private membership for product marketing leaders. Tamara and I are in the same mastermind inside the Lab. I've been sitting across from her every month for about a year now, and every single month her update is up and to the right, not because of some big swing, but because she keeps making small, deliberate adjustments and then measuring exactly how it performs. Her background matters for this one. Tamara spent 15 years climbing the product marketing ladder as a Chief Strategy Officer at Unbounce and then VP of Product Marketing at Kajabi, which you're probably familiar with, specifically so she could learn how creators run their businesses. Here's why I wanted to have this conversation right now.

Jay Clouse

You might recall my conversation with Tom Ross recently where he talked about monthly enrollment windows, and that is what Tamara does. She opens enrollment to her community on the first of every month. And in September, the lab started experimenting with the same model for the first time because I watched her do it and I saw a lot of benefit in trying it myself. And this is where the conversation goes full circle because last fall, Tamara tried to go evergreen because she looked at my business and thought I made it look easy. In her words, this completely broke her business. She was sending personalized videos, writing emails, doing everything that should have worked, and enrollment just did not move. So in December, she went monthly, and as you'll hear, that has really worked in her favor. So in this episode, we get into her process, how she found the first 25 members in 10 days, why quarterly launches broke for her, what happens inside her Kit account between the days you apply and the first of the month.

Read the full transcript
Jay Clouse

We go tag by tag, step by step, and why she now takes people off of her waitlist if they don't buy in their first opportunity. We get specific about numbers too, the conversion rate she's actually achieving versus the one she wants, and the one part of her funnel she hasn't cracked yet. Tamara is awesome. This episode is super specific, insightful, and measurable. We'll get to that full conversation right after this. I think as a starting point, we're going to talk a lot about PMM camp. PMM stands for product, marketers, uh, oh wait, shoot. Product man— product marketing managers.

Tamara Grominsky

Yeah.

Jay Clouse

Product marketing managers. It's funny because as a PM in my organization, we never had a product marketing manager. And I remember as I was like learning product management on the fly, as it seems like everybody does, I was like, it seems so cushy to have product marketing managers and product managers in your organizations. So by way of introduction, can you explain what product marketing is?

Tamara Grominsky

Yes. Great. So product marketing is basically the voice of the product to the customer and then the voice of the customer back to the product. So basically we make sure, and I'm speaking mostly within the realm of like a software product marketer, which is probably where you would hear it. We make sure that the product team is building the right things for the right customers. And then when those things are ready to be launched, we launch them into the world, making sure that like the messaging is tight, the value proposition is clear. We're targeting the right customers on the right channels and really making sure that we're driving adoption post-launch as well. So it kind of overlaps product and marketing as per the name.

Tamara Grominsky

And you'll actually see that product marketers might sit in product or marketing teams depending on the org as well. So it's, it's a very nuanced role.

Jay Clouse

What's your take on where they should sit?

Tamara Grominsky

Oh, yes. So I think they should sit in product for a couple of reasons. First of all, I would say I lean towards more the upstream, like inbound side of product marketing, which is about working with the product team on those like initial insights of like, are we building the right things? for the right people solving the right problems. But I also think that, you know, if we get that part wrong, it doesn't really matter what we do on the marketing side. So I'd rather we sit with product. I think we should be more technical, we should be more data-oriented. And wherever you sit, there is going to be a bit of a gap or something that you're going to have to overcompensate for. But 9 out of 10 times, I think product is the answer.

Jay Clouse

How did you get into this? Because you were a product marketing manager and this is not like a really a known path. But it is evident to me when I meet somebody that has that in their background and is also in this creator world, because I do feel like we have a little bit of an advantage.

Tamara Grominsky

So it's actually funny and it's very full circle, the fact that I'm a creator today. So I actually went to school and I did my undergrad in professional writing and my master's in publishing. And my dream was to work in a publishing house or at a magazine. So I love this like art of storytelling, the commercialization behind storytelling. How do you package a story, but also like uphold the intent integrity of that story at the same time. And after my master's, I worked in publishing, mostly in magazines, and realized very quickly that it was way too slow for me. I was like, I'm never gonna make any money in this industry. And the like pace of work is just not suited to my personality type.

Tamara Grominsky

And so randomly, one of the people that I went to school with had happened to end up in tech and was like, hey, we're hiring for a product marketer. It's basically what we were taught to do in our master's program, but it moves a lot more quickly and you're gonna make way more money. And I think you're going to have a great time. So that was my first exposure to it. I got on the job and realized very quickly that it touched all the things that I love and kind of the rest is history.

Jay Clouse

Crazy, crazy, crazy. Okay, well, I want to fast forward to today and you're out on your own. You're building PMM Camp for your people. What felt like the need for PMMs that a membership solved?

Tamara Grominsky

I mean, I might take us back just a little bit. So as I mentioned, I was a product marketer and more specifically a product marketing leader. So I actually progressed fairly quickly in my career, which happened to just be a bit of circumstance of right time, right place. Product marketing was becoming more well-known. I always had perspectives on it. So I was always posting on LinkedIn, getting groups of people together to like talk about this kind of new nebulous role, moved up quite quickly and realized as I kept moving up, there was not a lot of other people around me that I could have these conversations with. So I started to feel like more lonely, kind of doubting myself as well. And as you mentioned, even in your own experiences, it's different in every company.

Tamara Grominsky

So it's not even like every time I went to a different company, they understood who I was and what I did. So it was very confusing. And then at the same time, I was starting to feel very burnt out in my executive career as a product marketer. And so I actually made the strategic decision to like go to Kajabi to work. Um, so I was the VP of product marketing there, and I moved to Kajabi with the intent of trying to figure out how I myself could be a creator. And so I, I lay that groundwork just to say that it was an intentional decision. I wanted to study how the world's best creators were building like million, billion dollar businesses and see how I might be able to reverse engineer that. And so I didn't actually know that it needed to be a membership upfront, but I did know that I wanted to focus on product marketing leaders specifically because I felt like it was an underserved market.

Tamara Grominsky

There was not a lot of other people people speaking to these groups. And then equally, there was no one else really trying to capture that space. So I thought it could be one that I could own. And so I actually started with a newsletter before I started with any product.

Jay Clouse

Okay, I've gotta open this door, walk through the door that you opened while you were at Kajabi. What do you still remember as like some of the most important or impactful insights or eye-opening experiences you had there that informed how you think about yourself as a creator?

Tamara Grominsky

Yeah, probably the thing that I took away the most was that for most creators, it has nothing to do with luck. It has a lot to do with hard work and systems. And whether a creator had a team behind them or whether they were a solopreneur, the best creators, and best meaning people who were fulfilled in their work but also were like monetarily successful, had systems in place that they followed that made them successful. And so they weren't just like hoping, oh, this launch goes well, or I'm hoping I grow more in this area. It was kind of reverse engineered in many ways. And so that became a through line for everything that I've built in my own business after.

Jay Clouse

That makes a lot of sense to me and it, it maps mostly to my experience. I really feel like creators are some blend of entrepreneur and artist, and depending on If creator is a 100% meter and you have like this proportion, it's like, am I 60/40 one way? Am I 50/50? I've met people of different flavors of that proportion where like some people are super artists and it's like, okay, this just worked well enough that I was able to hire somebody in the business that was the entrepreneur brain. And I feel like I've always been, or historically been way more on the entrepreneurship side doing like a lot more reverse engineering to use your language. And as time has passed, realizing actually I want to like indulge more over here because that's a lot of where the differentiation is today is to just like be different in what you're actually making. So that's really interesting to hear that's been your experience as well.

Tamara Grominsky

Yeah. You know, I got to spend a lot of time with some amazing creators while I was at Kajabi. And one of the people that I got to spend some time with was Justin Welsh, who I'm sure you have followed as well, you know, was one of the first, like what all call B2B creators who really made it and made it as a solopreneur. He didn't have a large team behind him. So of course we also had like the Amy Porterfields of the world, but you know, she has a large team and is very public about that. But what Justin was doing was really cool and I would say definitely applying more of that entrepreneurial mindset, but he was still very like protective over the craft. Like he wasn't, he wanted to create something beautiful that felt real and authentic to him, but he also wanted to do it in like a systematic way that he could like measure, improve on. I think before that, people were like, well, I don't really know how people could become a million-dollar business as a creator, but you can actually study it and figure out like there are pathways, there are different calculations, there's different ratios and things you can do, funnels you can build.

Tamara Grominsky

So learned a lot about that.

Jay Clouse

It's really interesting. I'm seeing this, this trend on Instagram right now. So we had the Jessie Jean Yap Challenge and this became like a $2 million thing and then a $5 million thing. So she's done like $7 million in the 2 launches. And that has spawned a cottage industry of other Yappers where now I'm seeing like other folks who took that challenge are now like, I'm doing Yapping full-time. They find their own little foothold. There's a woman, I think her name is Jessica Carter, who now she teaches like editing in the Edits app for Yappers. And she just did a $59 product, did a launch that was like $150,000 with this.

Tamara Grominsky

Wow.

Jay Clouse

And it's really interesting because I watch the Instagram creator culture and it's becoming much, much more, I'm gonna say build in public, but I'm doing air quotes because it's build in public in that it's like share results in public. And I saw this same thing play out on Twitter in like 2021, 2022. In fact, was participating in that environment, you know? And it's, it's so funny to be in this for a while and have as much experience with the creators as we do and see like trends repeat themselves, like almost mimetically across different platforms. So I'm looking at this, I'm asking myself like, do I try to recreate what I saw as the next step of this trend on X on Instagram? Do I? And it's like, I feel like there's a window here, but that's the reverse engineering brain and not really the artist brain because that's not the fulfilling artist thing that I wanna do.

Tamara Grominsky

It's always a tricky balance.

Jay Clouse

It is a tricky balance. Okay, so you wanted to serve product leaders and you're out on your own. You got burned out on the product marketing career and you're saying, I'm gonna do my own thing. What was that moment like?

Tamara Grominsky

So I wasn't on my own yet. So I, sorry to take you back to the story again. So I'm at Kajabi, I start my newsletter and in my mind I'm like, I'm gonna stay at Kajabi a few years. This is gonna be my last exec role and I'm going to build the thing that is going to let me leave that full-time role. Start with my newsletter. And like any good product marketer, I'm like, before I build a product, I'm going to understand my audience. So I survey, you know, my LinkedIn followers, my newsletter, other people. It comes back that connection is the thing that people are missing the most.

Tamara Grominsky

So I'm like, great, that's going to be a community slash a membership. And I get to work on that. And I would say I am building this whole time with this idea of like, I'm going to hit a point where I am going to be able to like be free and I'm going to be able to work on this full-time. So that was always the end goal, but I would say it happened way faster than I expected. I started my community in March and then I left Kajabi in September of that year.

Jay Clouse

And that was 2024?

Tamara Grominsky

'23. 2023.

Jay Clouse

2023. Did that feel scary?

Tamara Grominsky

Yeah, it was terrifying. It was terrifying, but I got to the point where, so I was the VP of product marketing at Kajabi, which was like a non-zero amount of work, as you can imagine. And then I'm growing this newsletter, my LinkedIn LinkedIn, my membership, and it was a very hands-on community. I'm very involved. And I was like, I'm not gonna be able to do either of these things well, and both are going to suffer. And now is the moment for me to bet on myself. I always knew I wanted to do my own thing, and I never had like the right product idea, if that makes sense. And I was like, this is my idea.

Tamara Grominsky

It's gaining traction. This is my moment. If no one else is gonna bet on me, I have to be the one to do it. So it was a bit of like a leap of faith, But I was a bit delulu, I guess.

Jay Clouse

In 2023, what was the idea for the community? What was the promise of the community? And how much has that changed to today?

Tamara Grominsky

It's changed drastically. It actually had a whole other name. It originally started as like PMM Office Hours, which was this idea of like a lot of people want to come and ask me for questions and help. What if I just brought everyone together? We would meet twice a month in office hours and a happy hours. One would be more like educational, one would be more fun. And I started with like a beta. So again, my whole thing is like bringing in product principles, product thinking. So I started with a beta where I gave myself 10 days to find 25 founding members.

Tamara Grominsky

And if I couldn't find them, then I wasn't going to move forward with the idea. So I found the founding members. I then— How'd you find them?

Jay Clouse

This is a non-trivial thing.

Tamara Grominsky

Yeah. Okay. So I had seen Caitlin Burgoyne. I probably have butchered her last name. She had done a like sales open cart using a Google Doc and I I was like, I love that. So I created a Google Doc where I was like, here's my vision, here's why I'm building this, who I'm building it for. Come with me on this journey. Like, it was very much a build it together.

Tamara Grominsky

And there was just like a link to the checkout page and I offered 50% off for lifetime. So I DM'd people. I like found people in my newsletter who I knew had been responding. I found people on LinkedIn. And probably the trickiest part was I knew I wanted them to be leaders, so they, it couldn't just be any PMM. It had to be people with like a very specific job title, but I already had quite a large personal network. And so I would say finding the first 25 people was not as hard as I expected it to do. I did it in 10 days easy.

Jay Clouse

But it did require some outreach. You were doing like direct, like messages to these people. What was that message like?

Tamara Grominsky

I think it was just like, I, it depended. There was groups of people who I was like, I knew them, we had interacted before and I was like, hey, I really respect your perspective on the space. I'm building this thing, would love to have you be a part of it. Here's the link. I did do some cold outreach on LinkedIn though, and that was more just like, hey, I'm building this thing. I think here's a bit more of the story around why I think this is needed. Again, just sent them the link to the Google Doc. I will say that I had enough of a presence that people would recognize my name, so it's not like some rando is popping into your inbox.

Tamara Grominsky

For the most part, people would be like, oh, I've seen Tamara around, whether it's at a conference or here on LinkedIn. I'll at least like look at her message.

Jay Clouse

So you got your 25 people in, you're like, okay, beta's rocking. What happens next?

Tamara Grominsky

And then just started like being in constant contact with all of the members. So from day one, I always included one-on-one calls with me, which was probably a crazy idea, but has allowed me to basically do customer research every week of my business for the past 3 years. And so like just started to build things out. I had an idea of what I wanted to build. And as I started to get a sense of like the culture we wanted to build in the community, it became very clear that there would be like cornerstones of value. Again, it's like you can't take the product marketer out of me. I'm like, what are the value pillars? How are we going to deliver on those value pillars via features? And so just thought about it the same way I would build a product. And I had like an end goal in mind, less about the features that I would deliver, more about the value or the experience someone would have.

Tamara Grominsky

And then just kind of again, like built my way into it through iteration. the way that a product manager or product marketer would.

Jay Clouse

How does that look today? Walk us through the PMM Camp experience today.

Tamara Grominsky

Sure. So there's a couple of value pillars. I would say 3 that I lean on the most. The first one is connection and kind of similar to your community connection really is the heart of what I offer and something you can't get anywhere else. And so this is about being able to connect with people at your level in a very curated environment. Everyone is vetted by me and it's an application only. And then there's a bunch of connection programs. Inside the community.

Tamara Grominsky

I have like peer groups that I call cabins. I connect people one-on-one. Then the second value pillar is more educational, but it's around leadership. So a lot of the product marketing training available is about like core skills, like being better at messaging or positioning or pricing, launching. Mine is all around leadership skills. So I developed my own signature framework, worked with Charlotte, who's also a member of the lab, and it has 5 core components to it. And so I teach those 5 components Whether I'm the one leading the sessions or I'll bring in experts. There's recordings and a swipe file and kind of the more resources that you might expect.

Tamara Grominsky

And then the third one, I do still position as mentorship and coaching. So a lot of my members who are on an older membership plan still get one-on-one access to me. New members, I position myself as just being like someone who's involved in the community, only a DM away. I am there. You can think of me as your mentor. And so those 3 value propositions, different ones resonate with different folks, but usually it's an overlap of the 3.

Jay Clouse

After a quick break, Tamara shares her onboarding strategy for PMM Camp, what's working and what's not, and the data she tracks to know if an experiment is effective. So stick around, we'll be right back. And now back to my conversation with Tamara Grominski. Talk to me about the One-on-one intros. This is something we're building for the lab now, and I don't know if we talked about this directly. What does that process look like for you right now?

Tamara Grominsky

So it could happen at 2 different points. The first point is when someone joins. So whenever someone joins my membership, they immediately get access to a welcome call with me. And I would say over 90% of people take advantage of it, which is great. And out of that welcome call, it's just an opportunity for me to get to know them. It's a really fun conversation. For a lot of them, they've been following me and they're excited to just get to chat. And so it's like immediate value I can give.

Tamara Grominsky

But then I'm trying to reverse engineer 2 things. One, what are the resources that I should point them towards in the community to get them that value as fast as possible? And 2, who are the people that I should connect them with that I think they could be helpful to those people or the other way around? And then I prepare a little onboarding document that I send to them, including usually 3 to 5 people. And I'll offer to make those introductions themselves, but most people will just kind of reach out themselves through the messaging tools inside PMM Camp. So that's one. The second one is through cabins where I put those small peer groups together, 6 people. We run that 3 times a year. And then the third one would be periodically I'll just, you know, DM people or get in touch with people and say like, what's top of mind for you right now? How can I help you? Or who can I connect you with? And that's more ad hoc. Or if I see someone post, and I think you're great at this as well, if I see someone post inside the community asking for something and I know, oh, You know, Sarah is amazing at that.

Tamara Grominsky

I'll connect the two of them. I'll just do that kind of behind the scenes.

Jay Clouse

Tell me about this onboarding doc. This is also something that's very interesting to me.

Tamara Grominsky

It's not fancy. It's a Google Doc. But, and I would say it's part templatized, but I write it myself. So it is still personal. I'll deliver it within 7 days of the welcome call. So I try to have like a pretty quick turnaround. The first thing is I want them to take my assessment, which is free for them, but it goes back to my leadership framework. And out of that assessment, I'll actually include the scores from the assessment in that doc.

Tamara Grominsky

So it's a great reference point for me, but then also a place for them to kind of keep that initial score top of mind. Then I'll put in, here's what I heard is like why you joined PMM Camp. Here's what I think you should focus on first. And then I will go into my community and find resources. I try to get 3 that I think they should start with. So it could be like a past Bonfire recording, which are my virtual events. It could be something from the swipe file. It could be an infographic I've built that's in the infographic.

Tamara Grominsky

graphic library. It really varies based on literally what that person wants to know. So that's the learning section. And then there's kind of a connection. So your learning plan, your connection plan. The connection plan is where I say, here's who you told me you wanted to meet. You wanna meet someone in this industry or someone who has this type of experience. Here's the people.

Tamara Grominsky

And then a description of why I think they should meet that person.

Jay Clouse

I love that. Can I share my screen and show you something?

Tamara Grominsky

Yeah.

Jay Clouse

This is like going a little bit off script, but I think we're living in this wonderful, magical time where we can build such cool stuff. So I've completely made custom software for our application for the lab now.

Tamara Grominsky

Wow.

Jay Clouse

The sales page is also super stripped down, but the application is just like a complete custom app now. And on the backend, we have this admin panel where we see like the full application, everything they answered, all the metrics that they shared. But then we also have this members tab. So let me show you what your profile looks like in this members tab. Okay, so this is our admin view of your profile.

Tamara Grominsky

Ooh.

Jay Clouse

And so we can see we have like an activity score, a risk score.

Tamara Grominsky

Ooh, I'm like, this is my A-type achiever. I'm like, is that a high score?

Jay Clouse

It is. It's a very high score. But also we see like posts and comments.

Tamara Grominsky

Oh, wow.

Jay Clouse

We pull in your Circle data, but what's really interesting about this is our next step is we want to give you a login to this so you can see like, here are 3 people you should actually match with and make an intro to. I think it's going to be so sick.

Tamara Grominsky

That's amazing. And you've nailed it because Romley is a good friend of mine.

Jay Clouse

Romley, I think Tillman actually is pretty good. I think some— this, we still need some logic to be done here, but we also see like, this is where I'm collecting all of our revenue retention funnel metrics. So now we're tracking like how many people people visited the sales page and then clicked to the application and completed it. But now I don't have to report on any of it because it's just all in here. But I bring this up because I love this onboarding doc idea you have, because what I want to do is say you just joined the Lab, you can log in to your Lab account here, and that's going to show you based on your application, based on your Circle profile, an onboarding document of our best resources. 3 people that we think you should talk to. This is what I'm really excited about right now. It's basically building like custom software around the membership experience.

Tamara Grominsky

I love that. And I would like to get to a level like that too. I'm actually currently in the process of building out learning pathways for my signature framework. You know, there's 5 components, there's gonna be 5 learning pathways, and that's gonna make it much easier for me to just like route people to the right place. 'Cause all I need to do on the onboarding call is identify What is the first learning pathway for you?

Jay Clouse

Yeah.

Tamara Grominsky

And then route them right there. So I do think I can get to a more sophisticated version of what I'm building. But I will say one of the lessons I have learned is that sometimes you shouldn't scale everything. You know, the thing that I hear over and over again is like, I can just tell you care so much. This felt like completely personal to me. This was like a magical moment. And I am constantly kind of bordering that line of like, How do I keep the magic, but also how do I become more efficient? You know?

Jay Clouse

Yeah, totally agree with you. Every person we've brought in, I've sent a personal email and video to. And with this, like the obvious next step is like, well, just automate the whole process of acceptance and invitations. But like, that's a thing that I've drawn the line of, no, I need to still do that. Speaking of which, I would love to talk about your process for bringing people in because you just mentioned, okay, I do these welcome calls, I do this onboarding thing. And in a world where like membership is always on, that feels like it could be an exhausting sort of treadmill for you having some behind the scenes. I think that your, the, the rhythms of your community is very smart. So can you talk about that?

Tamara Grominsky

So this goes back to probably the second most important thing that I learned at Kajabi. The best creators also had a rhythm to their business, but we're often thinking, or when you talk to any creator, they're like, I'm exhausted by launching, or I have anxiety about my next launch. I have no idea how much revenue it's gonna drive for me? Is this going to be $20K or $100K, right? But I saw, because I talked to all these creators at Kajabi, that many of them had predictable businesses and they weren't constantly launching. And so when I built my business, I knew from the start that I wanted to use what is called an open and closed cart model. I'd spent some time with Amy Porterfield and her team, and they kind of did like a once a year open and closed cart. But there's many creators that do variations of this. I would say the most common is like quarterly. So when I started my business, I started with quarterly open and close carts, meaning you can join the community once per quarter and for a period of time.

Tamara Grominsky

Now, over time, I have moved away from quarterly for a variety of reasons. One, it felt like too long for someone to wait, especially for a connection-based community. It's like, if I'm in a struggle right now, I want to connect with someone. And then second of all, it was hard from a revenue perspective. It's like, I'm only really making revenue 4 times a year. And even with renewals, they're still happening at the same 4 times per year. I don't have a lot of other revenue streams. This is my primary one.

Tamara Grominsky

And it was hard to experiment on because the time to learning was so long, right?

Jay Clouse

Mm-hmm.

Tamara Grominsky

And so, you'll know, but you know, the listeners may not. So I ended up moving to like an evergreen model cuz I was like, Jay makes it look so easy. He has people coming through the door all the time. I completely broke my business. This was the fall of last year. It was a very stressful time for me because I went from having fairly predictable open and closed cart numbers. to just no one was joining, even though I was doing all the things that seemed right. I was doing what you do, which is I would film a personalized video.

Tamara Grominsky

I would send it to them. I sent emails. It just was not working for me. So I quickly moved to a monthly open and close cart model. And actually Tom was the one who had recommended monthly for me. He was like, I have this other client that has used this before and maybe it'll work for you. Gave it a shot and I've been doing that since December now. So I have 8 months, almost 9 months of data, and it has allowed me to do what you mentioned at the beginning, which is build a very predictable, scalable model where every month I am experimenting on top of known baselines to slowly but surely increase performance.

Tamara Grominsky

And I think also create like a fairly predictable experience for my customer as well.

Jay Clouse

And now full circle, I'm following your, uh, lead and this is our new approach, which we'll try for the first time here in September, even though that's gonna be kind of a beta. It's not gonna be like the big reveal of it. I think it's really smart. I mean, I've spoken with a lot of folks in this space, obviously, and evergreen is a challenging thing if you don't have a lot of throughput, like a lot of top of funnel growth. And even with evergreen, I think there's some trade-offs that I was Not understanding. You don't notice it when you do one-on-one welcome calls, as I have done, but what we found in a bunch of research was integrating into the community is like an intense kind of intimidating thing. And even having a one-on-one call with me, that's great, but I'm not the most accessible person in the world. So day-to-day when you're in the space, if you don't feel like you know other people, that's a challenge.

Jay Clouse

So the nice thing about doing this monthly version is now you come in with like a class of people. And I think that's going to be such a huge benefit. So how often do you do your cabins right now?

Tamara Grominsky

So I do my cabins 3 times a year and they're kind of irrelevant to the open and closed carts, except for the fact that the open and closed cart before the next round of cabins, I will be promoting it. So one of the benefits of this monthly model, and maybe I'll just walk through what happens. So anyone comes to my sales page, you can go to the sales page any day and it will always say join the waitlist. That join the waitlist will take you to an application where you immediately find out if you are accepted, not accepted, or are on hold, or I guess in review. If you are declined, you get sent to this bootcamp program I have. So at least I'm sending them somewhere. But if you get accepted, you then get tagged in Kit and dropped into a sequence, which is like your welcome sequence. I make them feel special.

Tamara Grominsky

Only X percent of people get approved. Here's what's going to happen next. Then on the 1st of every month, so it's the 1st to the 5th of every month, regardless of if that's a Saturday or a Tuesday, again, just for consistency, they will then be dropped into a nurture flow. There's 4 emails across 5 days. And the best part is that, you know, one of those emails is always the same, which is like, it's your time, it's your enrollment window, welcome. But then the other 3 emails, I completely rewrite every month based on what's coming up in the community the month ahead.

Jay Clouse

Mm-hmm.

Tamara Grominsky

And so it's marketing emails.

Jay Clouse

Mm-hmm.

Tamara Grominsky

And so I never have to market my community outside of that email flow, really. I could just have this safe space where I can really showcase like events that might be coming up. If we have cabin matching that's coming, or if there's anything else that's happening that's maybe special that I could promote.

Jay Clouse

I want to talk about these kit tags a little bit more because I think this is also really smart. So when people apply, they're automatically, you said, kind of slotted. Has that ever been an issue? First of all, has anyone ever like lied and gotten automatically approved, quote unquote, and then you realized there was like a problem?

Tamara Grominsky

So I have noticed that someone, probably 2 or 3 times, someone has gotten declined and then they will reapply knowing that they need to choose like a different answer. And I will say, I don't have insane numbers. Like I'm probably getting 50 applications, maybe a little bit more per month. And so I usually go in once a week and I'm just like looking at what's happening. So if something happens, I can see it. In most of those cases, I'll just go and verify. I'll look at their LinkedIn and think, uh, it's probably a nuanced situation, but it's fine with the scale of my business that I have today.

Jay Clouse

Okay. Uh, this is something that I'm thinking about too, because like, I think I could auto— I could do this, but then my mind, I'm always going to edge cases. I'm always like, what is the non-happy path version of this? And what is the outcome of it? But I've spent so much, probably an inordinate amount of time defending against things that never happen or would happen in such low volume that it's not worth considering.

Tamara Grominsky

Totally. Plus, they're just getting on the approved waitlist, so you have time to remove them. It's not like they're even joining the community and paying for anything. So the risk is very low.

Jay Clouse

True, true, true, true.

Tamara Grominsky

Okay.

Jay Clouse

So they apply, they are given a verdict, and it automatically fires to Kit a tag that says approved.

Tamara Grominsky

Yes.

Jay Clouse

Tag or custom field?

Tamara Grominsky

It's a tag. Okay.

Jay Clouse

Tag that says approved. What happens next?

Tamara Grominsky

It says like community-approved. I also see declined. So I can see anyone who has maybe been declined as well, because I can, there's warmer leads, I can maybe promote something else. Then this just builds up throughout the month. So as the month goes on, I'm seeing more and more approved applicants. I could probably automate this even as I say this out loud, but the day before my open cart, I apply a new tag, which is basically like this current open cart tag that then drops them into a visual automation, which has a variety of things. The first thing is it's It's going to pause for 1 day, then it's going to drop them into the email sequence, the open cart email sequence. So I don't need to like rebuild this every time.

Tamara Grominsky

I just go in and edit the emails. They're going to get the series of 4 emails. If at any point they purchase, they get out of that. If they do not purchase by the end of the 5 days, I wait, I think 5 days. I then remove the approved applicant tag from everyone. Then Then if you did not buy, you get another email that says you're off the waitlist. Seems like the time wasn't right. I'm removing you from the waitlist to make room for someone else.

Tamara Grominsky

If you want to stay on the waitlist and buy next month, click this button and I will re-add you. Otherwise, hopefully timing works out in the future. So long. I basically strip all the tags from them and apply one final tag, which lets me know that they've gone through an open cart period but have not bought. So now I also have a large repository of people who have gone through open cart and never bought as well. Which as we go towards the end of the year, I'm thinking about doing like maybe a special promo or something for that group.

Jay Clouse

Interesting. Have you experimented with this where it's like maybe you go through 2 cart periods before you get dropped off the waitlist?

Tamara Grominsky

Oh yes. So originally you never got dropped off the waitlist and my waitlist would just build and build, which was kind of fun because I'm like, ooh, there's like 200 approved applicants this month. And then you get the sales and you're like, uh-oh, that wasn't what I wanted. And it was very hard. So going back to predictability, it was actually hard to understand the denominator and to get like an actual sort conversion rate baseline. So I did a bunch of data analysis and saw that like 95% of the people who buy will buy within their first open cart, their first 30 days, first open cart. There were some edge cases, a non-zero amount of edge cases, but those people would buy within their second open cart. And I just thought the benefit of actually having urgency and being like, I will remove you from the waitlist if you don't buy, outweighed, you know, do I keep them on? Do I muddle the list? And so I think this was 3 months ago now.

Tamara Grominsky

I moved to this model where they only get one open cart chance. They then get the opportunity to rejoin. And like sometimes people will have missed the window. Maybe the email went to spam, maybe they were on vacation. They'll send me an email. Like, I'm not a monster. I'll add them back in. You know what I mean? It all works out in the end.

Tamara Grominsky

But now I truly have a conversion rate. It's basically like a first open cart conversion rate where I can see if this many people are on the waitlist, I can back into how many people I know will convert. Because I have, again, very good 9 months of data about this now.

Jay Clouse

What is the conversion rate that you're striving for?

Tamara Grominsky

Striving for or achieving?

Jay Clouse

Well, I asked a question that I thought might get both answers.

Tamara Grominsky

So, you know, to me, I would think if I went through all of the trouble to apply and I have them like answer questions, I might be likely to join. And so I think like in my mind, for sure above 50%, but Like 60, 70% would be rad. I have currently about 30%. I never drop below 30, and I do sometimes go above. Now, the months where I've gone above, it could be widely above. Like one month I had like 80%, one month I had 50. I do know the 80% month, the following month I did a live challenge inside of the community that I like heavily promoted that I know was exciting. But some of the other higher months, Like, there doesn't seem to be a rhyme or a reason to me.

Tamara Grominsky

So it's like, this isn't a perfect system, but it's a good enough system, I think, for now.

Jay Clouse

It's still surprising to me because I think I don't track this as closely as you do, but it's because anecdotally, I think at least 8 out of 10 people that get accepted join the lab. And I would say it's usually closer to like 9. And so I'm wondering what this disconnect could possibly be. I truly don't know. I know. Have you tried sending like custom acceptance emails? You probably did that during the Evergreen time.

Tamara Grominsky

I guess I've tried, even when it wasn't Evergreen, I tried sending custom acceptance, custom video where I literally backed into the reason that they said. I've tried messaging in addition to the email, maybe DMing them on LinkedIn. Nothing seems to move the needle beyond like actually just having good emails, you know? I do think it's 2 things. One, I think that people want to know if they will get accepted. There is something that people say, oh, I got accepted into PMM Camp. It kind of makes you feel like I'm at that next stage.

Jay Clouse

Mm-hmm.

Tamara Grominsky

2, I do know that people will get accepted prior to asking their manager for approval, and so they won't always get that approval, and maybe they don't wanna pay out of pocket. I think probably the biggest difference between your business and my own is your business is like business owners, and so it's like we justify our own expense. It's still expensive, but I time, I justify it to myself versus a PMM leader, they have to justify it to their manager. It's a strange time in tech right now. That said, PMMs make good money, like they should be able to afford this. So that's why I feel like this is a bit of a cop-out. I haven't cracked the code on this. Like, this is, there's a few nuts to be cracked in the business and in the funnel, and this is one of them for sure, and something I spend a lot of time thinking about.

Jay Clouse

Hmm. Yeah, it's interesting. As I'm thinking about this, I'm thinking about my own world here. We have like an automatic scoring and approval system built into this software I showed you. But I think my experiment is going to be that I don't expose that right away. And that I have a button click in the software to say approved, and that will add them to a sequence to say you've been accepted. Your OpenCart starts this coming month. I wonder if there are people that are literally just using the application as like a Just as like a personal scoring thing.

Jay Clouse

Like, will I get accepted? I don't know. It's interesting. You have been playing around with like arming them with the case to make to their boss, right?

Tamara Grominsky

Yes. Yes. And I think we had spoken about in our mastermind is like, it's a double-edged sword. It's like, do you want to talk to them about the fact that they should get approval? Maybe they weren't even thinking about that expense at all and they were just going to pay for it. And now we've added a barrier to purchase in their mind. But at the end of the day, I do see about half the people expense their membership. And I would say when people people leave, if people churn out, usually it's because they no longer have professional development budget anymore. And so it does seem like that is a factor.

Tamara Grominsky

So one of the things I did is like I built in Lovable a cool tool, like it's like Mad Libs where they can fill in like, why do you want to join? Give me some information. And then I actually hand custom wrote the letter. It's not AI generated, but what it does is it takes their Mad Lib entry breeze, slots it into my hand-custom letter, and then they can like copy and paste it. So I added that last month. It'll be interesting to see. I don't think I saw any lift last month, honestly, but we'll see this month, if any. I'm open to other experiments, but this is definitely something going into the rest of the year I need to like be a bit more thoughtful about what else I can do to experiment on this.

Jay Clouse

What do you find is the hook that pulls people in to post in the forum? This is something I'm thinking about a lot for like a time-starved customer, member, audience, the time to ask for help is time and vulnerability. So what do you see as the triggers or the hook that pull people in to post in PMM Camp?

Tamara Grominsky

Yeah, I would say first of all that posting and the feed in general is not seen as like the most important or most valuable feature. I even in my last year's like annual review with my members asked I'm like, what else could I do to create the feed to be a better experience? How could I? And they're like, we're not fussed about it. Like, it's fine as it is. And like, it's there when we need it, but it's not the reason that we joined PMM Camp. So that was like a large majority that told me that. So after that, I've kind of just like de-stressed a bit from that. But of course you still do want energy and, you know, and some activity. So when someone joins now, part of my onboarding flow is to track very specific behaviors in Circle and then tag the people in Circle based on that So I tag if someone has introduced themselves in the introduction channel, and then if someone has commented on a post, and then if they haven't introduced themselves within 7 days, I have an auto DM that says, hey, you should introduce yourself.

Tamara Grominsky

We'd love to get to know you. And then if they haven't written a comment on anything in PMM Camp in the first 30 days, then I DM them to say, I talk a little bit about being a good villager and I'm like, hey, part of being a great community member is also like contributing to the community. It's actually like one of the easiest ways to get started. You don't even need to ask a question. just like, go look at the Ask for Advice channel and see if there's someone that you could comment on. So I'm trying to like instill that behavior right now rather than trying to be like, think of a new topic, go in, post it.

Jay Clouse

I love this dynamic call and response that you built in. Are you building that with the workflows aspect of Circle?

Tamara Grominsky

Yes, with workflows. Yeah.

Jay Clouse

I wanna work on that. I have what, 5 days here to do like a final pass on onboarding for the new folks coming in in September. So I'm thinking about like, Okay, what's the next onboarding experiment I wanna do? And I wanna do something around this, like, responsive onboarding. I mean, we did a bunch of data analysis and we found that our longest-term members had a comment-to-posting ratio of about 4 to 1.

Tamara Grominsky

Oh, wow.

Jay Clouse

So it means that, yeah, the people who are seemingly getting the most out of this whole experience and loving it the most are also commenting 4 times as often as they are posting. So I don't know if that's correlated versus causated. Like, I don't know if commenting 4 times versus posting is, like, what makes you a happier member, It's probably a correlation, but it is something where I undervalued, like most people will say, make your introduction posts. And that's kind of an easy thing to get people to do. But I think actually the bigger lift might be comment on other posts because that's a real connection. That person's gonna be like, wow, this person took time to share with me and I wanna know more about them.

Tamara Grominsky

Totally. And like a comment has a bunch of things that could happen. Maybe that person who had the original post might say, hey, that's awesome. Like, let's hop on a call. And now we've, you know, facilitated an introduction, but equally, even if you are commenting, you're helping someone, and helping someone feels good, right? And so now you have this like hit of dopamine, and you're like, it feels amazing to be a PMM Camp member. Like, this is why I wanted to join, to help others. And now, oh yeah, I have something I need help with, and I remember that amazing feeling that I had helping someone else. It's all about vibes.

Jay Clouse

It's all about vibes.

Tamara Grominsky

I've talked a lot about science, but really it's about vibes.

Jay Clouse

Do you have any current hypotheses that you're going to experiment and try to prove because you think something is true but you don't have the data yet to Yes, it is maybe more top of funnel than what we've spent a lot of today talking about.

Tamara Grominsky

But my hypothesis is that people actually don't know I have a community. And it's funny because like, despite being a product marketer, and I think a pretty good one, I'm actually really bad at marketing myself, which I think we all struggle with. I just wanna give value. I feel awkward. So even when you join my newsletter, I don't even talk about my community. It just like naturally comes up maybe in my weekly content. Mm-hmm. Or if maybe if you follow me on LinkedIn, or if you happen to get a custom snippet at the bottom of the newsletter, because I know that you would be a fit.

Tamara Grominsky

So one of the things I want to do is prove that hypothesis. So basically be like, how do I insert the community higher up in the funnel? And so what I want to do is I want to build a bit of a webinar funnel, which I know sounds spammy and I don't mean it that way, but more like I have a lot of content I could give, particularly around this signature framework. What if anytime anyone came into to my world, the first thing I offered them was like this free live webinar where I teach it myself once per month and then, you know, pitch PMM Camp on the back end of it. And so I think that if that is true and I can get more people to be exposed to PMM Camp within like the first 30 days of finding me, then I should be able to increase the number of applications I get to the PMM Camp I think it's probably a good hypothesis of most people don't know you have the thing.

Jay Clouse

It'll be fun to find out what the right timeline is. I've gone through this line of thinking a bunch of times too, where it's like, I should have just this obvious, amazing welcome sequence where somebody subscribes and they purchase a thing, obviously. But then I wonder, like, is that actually the behavior of somebody? Or do they need, like, 2 months of hearing from me to say, like, okay, you know what, I'm gonna give this a shot. I wonder what the right timing is for an experience like this.

Tamara Grominsky

I do think that when someone signs up for something, they are the most excited. So I'm like, how can I capture on that excitement and give them something more? Like when people get excited, it's because they get to interact with me individually. So whether it's like they see me at a conference in person or they realize they actually can get on a welcome call. Again, my hypothesis is if I offer a live live event that they can come to and actually interact with me, that at their most excited moment when they just found my newsletter, they will want to do that. But could be wrong.

Jay Clouse

I wonder if you could do almost like a virtual mixer that is almost like an open house for PMM Camp.

Tamara Grominsky

Yeah, I have considered that.

Jay Clouse

Where you like host it in Circle, like it's an event for your members that's also open to the public. You have to figure out what is the mechanism for interaction within that experience that makes it worthwhile for everybody to be there. But it could also be a speaker thing. It could be like a fireside. I think there's something there. I've talked about this a bunch of times because when I was at SPI, we did open houses and it was always a great mechanism for getting people who were kind of on the fence to get their questions answered or have more data to fall off the fence one way or another. And I've never done it in this business.

Tamara Grominsky

I know I did have this idea. So I love a theme, as you know, and so I have this idea of like family camp, you know, where you bring your friends and family with you. And I was like, I could maybe play off that for like an open house kind of vibe, like family camp, bring all your PMM coworkers or invite a PMM who you know and love that you think would love PMM camp. So there's definitely something I could play with there. I agree with you, it's maybe getting the format right. And then also what Like, what's the incentive for the members beyond just they love it and they wanna bring people? I'm always so hesitant to ask things of my members.

Jay Clouse

Yeah. Yeah. But you know, most of them won't even notice that you asked, first of all. And then second of all, like, people have no problem saying no.

Tamara Grominsky

Yeah, true.

Jay Clouse

My wife was a community manager in her previous role before she joined this business, and they would do these social events that were really fun. Like they would find this vineyard and they had people sign up and people who signed up and like purchased a ticket, it was like $50 or something. The vineyard would mail them a bottle of wine, or I think they did like 3 bottles of wine. And they had this live event in their community where they did a tasting with the guy who ran the vineyard. He'd be like, okay, open up this bottle. And they drink it and they taste it. And like their family was like, their spouse was there. It was really cool.

Jay Clouse

Like they focused a lot on social events. And I think that's a really underserved part of a lot of these professional communities.

Tamara Grominsky

I love that. Okay. Give me something to noodle on. I will think it over.

Jay Clouse

Same, same. Okay. Well, before we close out, is there anything that you think you've figured out or an insight you've had in this membership business that you feel like I've got to pass this on to folks listening?

Tamara Grominsky

I think it's that your business can be forecastable if you want it to. Like the amount of anxiety I have done away with now that I'm not worried about like launching and this kind of unknown. It's kind of just like the TLDR is get your baselines, build a system that allows you to run simple experiments to try to see if you can increase those baselines, and then just let everything flow from there. Like I project all my numbers for my business 12 months ahead of time, and I've hit or surpassed every number this entire year because it's like based on real numbers. And so I think it can be easier than maybe you think it is. You don't have to be launching every month or every quarter if you don't want to.

Jay Clouse

If you enjoyed this episode, please consider leaving a rating or review on Apple Podcasts or Spotify. I read them, I see them, the comments too. I love seeing your comments on Spotify. I would love to hit 500 reviews on Apple Podcasts. It's been a minute. Those reviews go a long way in helping us to grow the show, especially since We just changed our category from marketing to entrepreneurship, where honestly we belonged in the first place. If you want to learn more about Tamara, visit her website at pmmcamp.com. There's a link to that and her social profiles in the show notes.

Jay Clouse

Thank you for listening. I'll talk to you next week.

Tamara Grominsky

<div id="

More episodes about Community & Memberships

All 41 episodes →